55 Steps to Outrageous Service. It's about customer service and how to satisfy the customer, the employees and meet your bottom line.While the library is not a for-profit organization, we do want to be worthy stewards of the public funds we receive.
If You Want to Walk on Water, You've Got to Get Out of the Boat! It's about facing your fears, not letting fear have the last word, embracing the unique calling of God on your life, and being open to experiencing something new. It's not always easy, sometimes we sink under the water. Failure isn't the end of the journey unless we let it be that way.
Life Without Limits. That one links to Amazon because we don't have it at Keene - yet. I'm working on it. The subtitle is Inspiration for a Ridiculously Good Life. From a man who was born without arms or legs, that's a pretty powerful statement. Makes my whining about anything wrong with my life seem petty right now.